It's Tina, and I'm here with your one-minute management tip. Today we're going to talk about 10-minute trainings. Yes, 10-minute trainings. And why only 10 minutes? Because many of us are short-staffed. And when we're short-staffed, the office is under a little more stress. And we really don't want to stress our new hires out.
So keeping training simple. Pick one topic. Let's talk about patient check-in. Alright. Then do some role-playing. Have people who work in the practice check-in as if they were a patient. Walk through the steps so that the new person can learn them. Have short training flowcharts. Patient walks through the door. Patient goes to the front counter. The person is asked these questions regarding their insurance. Copayment is taken. Back office is notified. Patient is taken to the back into the treatment rooms.
Now, keep it simple. People are going to be able to retain it better and be able to move along in their training easier. So you want to keep 10-minute trainings. You want to do some role-playing. And you want to do some simple flowcharts for people to learn the different steps on the training tasks that they need to do.
If you have any questions regarding training, all you have to do is email me at [email protected] or Dr. Peter Wishnie at [email protected]. Talk to you later. Take care. Bye.
