Running a successful practice comes with its own set of challenges, and one of the most common struggles today is keeping morale high when your team is short-handed. Many practice owners are facing staff shortages, decreased employee loyalty, and a workforce that is in continuous change. If it feels like this is becoming the new norm, you’re not alone. But the good news is there are ways to keep your team engaged, motivated, and working together.
When staff feel overwhelmed or uncertain, lack of communication can make the situation worse. Transparency from leadership builds trust and helps everyone stay on the same page. Acknowledge the staffing challenges openly, thank your team for their dedication, and let them know your plans to address the situation.
Morning huddles are the perfect place to check in each day to see how everyone is holding up and address the needs of the day, like workload adjustments asking each staff member to share ideas for improved workflow and how they may accomplish the workload together focusing on what is most important to get done for that day, week, etc.
Identify tasks that can be temporarily scaled back, or ones that could be handled by a virtual employee. Use tools like checklists (one of my favorite tools) to clarify priorities so everyone knows what must get done each day and prevent things from falling through the cracks.
When your short-staffed team puts in the extra effort to keep the practice running smoothly a little appreciation goes a long way in keeping morale up. Recognize individual and team contributions, and don’t wait for big wins to say thank you.
Celebrate small victories—like just getting through the day and being willing to come back tomorrow and do it all again. Verbal praise, handwritten notes, or even a simple team lunch can make your staff feel valued.
While the challenges of being short-handed may feel like the new normal, your ability to adapt and keep morale high will make a huge difference to your staff. When they see that you care about their well-being and are willing to lead through tough times, they are more likely to stay engaged, loyal, and committed to your practice’s success.
