Hi, it's Tina. I'm here with your one-minute management tip. Do you ever wonder what patients see when they come to our offices? They see things differently than we do. Remember, we're there all the time, and we're busy working, and sometimes things go. Hmm, out of sight, out of mind as far as the cleanliness and neatness of our practice.
The other day I went to a prominent clinic in our area with my husband for an appointment for him. We went into the treatment room and I was less than impressed. The floor was dirty. There was an old glove sitting in the corner. There was a paper towel behind the chair. And the walls were all scratched up.
Now, I'm sure they have wheelchairs that come in, and that's probably how it happened, but they were all scratched up. No one had taken the time to touch up the paint. Gussy up the room and make sure it looked neat and clean for us. Now take the time to really look at your practice as a patient would. Sit in your treatment chairs.
Sit in your waiting chairs. See what it really looks like. Remember when you go to a restaurant, you want a clean tablecloth, you want clean silverware. You want everything to be neat and clean where you're eating. Well, patients want a neat and clean medical practice that they go to when they are being treated.
If you have any questions, all you have to do is email me at [email protected] or Dr. Peter Wishnie at [email protected]. Take care. Bye.
