Hi everybody and welcome to today's webinar. My name's Rem Jackson. I'm the CEO and Founder of Top Practices. And with me are Dr. Peter Wishnie and Tina Del Buono, who are also the creators of the Virtual Practice Management Institute, which is one of the programs that we have here at Top Practices for practice management.

 

I encourage you after this webinar to come to the website and look at all we offer. But today, we really want to take a moment and show you the actual Virtual Practice Management Institute itself. This is essentially a master-level, comprehensive course on podiatric practice management, and many people don’t realize how extensive it is until they see it firsthand. We created this program 10 years ago after recognizing the lack of resources available. Since then, the Virtual Practice Management Institute has continued to grow. I’ll walk you through how to access it and what to expect once you're inside.

 

Welcome, Peter and Tina—great to have you here.

 

To access the Institute, go to the Top Practices website and click on the “Secure Member Login” button. This will take you to the Virtual Practice Management Institute’s separate site. I've already logged in, so I’ll click on "My Courses" to show you what members see.

 

If you're a member, you’ll have access to:

  • The Seven Secrets course by Dr. Wishnie

  • How to Take Charge of Your Medical Practice and Run It Simply, Smartly, and Successfully by Tina

  • Frontline Phone Coaching by Tina

  • Collecting Upfront by Tina

  • $10 Million Phone Scenarios by Dr. Wishnie

Now, let’s go into the Institute itself. As we scroll, you'll see just how much content is available. Tina, could you briefly describe what else is included with membership?


Absolutely. In addition to the resources in the library, we hold weekly live Zoom calls on various topics—three sessions with me and one with Dr. Wishnie each month. These are also recorded and added to the library.

 

Members can also meet with Dr. Wishnie to review and set up practice metrics. I work with staff directly for coaching sessions, trainings, or presentations, tailored to your needs. For example, I recently ran a session on understanding insurance benefits and how to discuss patient financial responsibility.

 

You also receive quarterly coaching sessions and ongoing support. If you need resources—job descriptions, for example—we’ll guide you directly to them. Membership includes not only access to the library, but our support in applying the tools to your practice.

 

Thanks, Tina. Let’s take a look at Module 8: Effective Time Flow in the Office. Tina, please walk us through it.

 

Of course. This is one of my favorite modules. If you don't know where time goes, you can't manage it. This module has three sections. Each includes an introduction, and in some cases, special guest content.

 

You'll find:

  • Coaching Calls: Downloadable MP3s

  • Webinars: Video lessons under 30 minutes—ideal for staff training

  • Tools: Downloadable Word documents you can customize

  • Articles: Quick reads that reinforce the key concepts

This module also emphasizes problem-solving and encouraging staff to raise concerns and suggest improvements. It shows that effective practice management is a team effort, not just the responsibility of the doctor or office manager.

 

Thank you. Peter, let's move to Section 31: Leadership 2.

 

Sure. Leadership is one of my passions. It empowers your team, boosts profitability, and allows you to focus on the work only you can do. This module is for doctors and practice administrators. I’ve drawn much of the content from John Maxwell’s leadership principles, which I’m certified to teach. Instead of reading dozens of books, you get clear, actionable 20-minute lessons and tools.

Topics include:

  • High-Road Leadership

  • Slowing Down to Improve Performance

  • Back to Basics

These resources help you lead more effectively and build a stronger, more engaged team. The tools section includes worksheets like Seven Key Leadership Traits, which take just a few minutes but offer great insight. This library is like your own Barnes & Noble. I used to spend hours there, reading and learning. Now, it's all here for you. Spend just an hour a week learning something new, and over time, the knowledge you gain will be invaluable.

 

Couldn’t agree more. We created this webinar to show just how robust this program really is. Seeing it in action makes all the difference.

 

On our website, under “What We Do,” you'll find more details about:

  • The Virtual Practice Management Institute

  • Online Courses

  • Private Coaching with Peter and Tina

  • The Virtual Practice Administrator Program

  • Workshops and our Annual Top Practices Summit

There are also free downloadable resources available. Our goal is simple: to make your life easier.

 

The Institute is available through a monthly membership, with no contracts or minimum commitments. You stay as long as it's valuable to you—and we aim to earn that every month. If you leave, we won’t take it personally. No crying in practice management!


Thanks again for joining us. We hope this helps you understand how the Virtual Practice Management Institute can support you and your team. And thank you, Peter and Tina!