Hi, it’s Tina. I’m here with your one-minute management tip, and today I want to give you three leadership behaviors that everyone can practice in the office, no matter what your title or position is. Everyone is a leader in their position.
First of all, number one, own your responsibilities.
Leadership begins with ownership, not, “Well, someone should,” but instead, “I’ll take care of that.” If you see something within your responsibilities, own it and do it.
Number two, help your team win.
Sometimes the front office gets done with things, and the back office is still trying to catch up from the day and get the last patients out. If you can help, do. And if you’re in the back office and maybe you’re done, and the front office is kind of slammed, can you answer a phone? Could you help a patient?
Remember, think about how you can make things better for others in the practice. Because when you do that, you’re also making things better for yourself and for the patients you see every day. They’re going to know that you have a high-performing team that supports one another.
Third, leave things better.
Before leaving an area, whether it’s your work area, the lunchroom, or the waiting room, ask yourself, am I leaving it better than I found it? If you walk into the waiting room and there are magazines out or papers on the floor, pick them up. Straighten it up. It takes a few seconds.
If you walk into the bathroom and see the toilet paper is getting low or the paper towel dispenser is empty, take care of it. Make sure that you leave things better.
That is an important aspect of leadership because it carries into relationships and into all of the interactions you have each day, and people notice.
